School booking terms and conditions

We are delighted to be welcoming you to Oxford Castle & Prison.

Anyone visiting Oxford Castle & Prison does so subject to the following terms and conditions.

Please read our terms and conditions carefully before booking your tour.

Booking

All tickets are non-refundable and non-transferable

Arrival/ Late arrival

We ask all visitors to arrive at least 10 minutes before their scheduled booking time. Oxford Castle & Prison retains absolute discretion as to whether visitors arriving late for their booking will be allowed entry.

Late-arriving visitors will be charged for their booking.

Standard fees for late arrival are 100% of the booking.

Tickets will not be transferred or refunded should a school arrive late for their time.

Amendments

All changes to a school booking must be received at least 7 days in advance by contacting us and are subject to availability. Any amendments requested within 7 days of your booking are subject to availability and you will be charged a rebooking fee.

Pre-Visit

Any school wishing to arrange a familiarisation visit can do so by contacting us

Numbers

Schools arriving with fewer numbers than booked will be charged for all tickets. 1 free adult/ leader for every 5 student/ child ticket for KS1 and 1 free adult/ leader ticket is permitted for every 10 students/child tickets purchased for KS2. Any group arriving with additional numbers will be charged at the standard rate, subject to availability.

Cancellation

All school booking cancellations must be made at least 14 days in advance of your booking by contacting us. All cancellations within 14 days of your booking will be charged a cancellation fee. Standard fees for cancellation are 100% of the booking.

Payment

Full paymentwill be required at least 14 days in advance of your booking. If payment is made by bank transfer you must use your booking number as reference. 

Photography

Please be advised photography is permitted at Oxford Castle & Prison and we invite you to share your photos with us by tagging Oxford Castle & Prison.

Oxford Castle & Prison reserves the right to refuse entry on to a tour or remove any person who:

• Arrives late for their tour
• Is suspected of being under the influence of drugs or alcohol
• Behaves in a manner which compromises the safety and enjoyment of our team or visitors
• Uses verbal or physical threat or insults towards any member of the team or any other visitor
• Does not respect the historic nature of the building