- Pre-booking is recommended as capacity is limited.
- Children under 5 years of age will not be permitted access to St George’s Tower due to health and safety regulations.
- Due to the historical nature of the building Prams & Pushchairs do not fit through our doors, so they need to be left in the reception area where they will be looked after by a member of our team.
- Visitors unable to climb the tower may wait at the bottom with a guardian and watch our “Story of Oxford Castle” video and explore our interactive touchscreen. Once the tour group returns from the Tower, you are then able to rejoin your group as the tour continues. To find out more about this policy, click here to view our access information.
- Please note that Tesco vouchers cannot be used when booking online or over the phone, they can only be redeemed in person on the day the of visit.
- Payment must be made at the time of booking by credit or debit card (Visa, Mastercard, Switch or Delta).
- Cancellations – Cancellations must be made at least 48 hours in advance of your arrival time. Oxford Castle and Prison retain absolute discretion as to whether late cancellations will be charged. Standard fees for late cancellation are 100% of the booking. To cancel your booking please call 01904 261262.
- No dogs are allowed in the attraction, the mound, Castleyard Cafe or the gift shop except for guide dogs.
- Opening times may be subject to change; for up-to-date information on admission prices and opening times, please telephone our information line on 01865 260666.
- For the safety and security, all guests and their belongings may be searched before entry. All items, belongings and other property brought into the Attraction by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Attraction.
Online Exclusive Upgrade Terms and Conditions
- Online Exclusives are only available online and cannot be purchased on site.
- Photos are only available at the discounted price online. Onsite the normal prices of £7.50 for one item, £10 for two items and £12.50 for three items still apply. Mix and match between photos, keyrings and magnets.
- Crimes and Punishments are randomly assigned and cannot be changed.
- In the event that Photo Op experiences technical difficulties, the Photo Proportion of the package will be refunded